Macedona

TL;DR: Freshsales is worth buying for 3 to 15 person inside-sales teams that want calling, email, and chat inside one CRM. It is the wrong purchase for outbound teams on an entry-level budget, because sales sequences, multiple pipelines, territory rules, and custom reports all begin on the Pro plan at $39/user/month billed annually, not on

The first thing to know before you shortlist this product is that the vendor changed its name. SugarCRM rebranded to SugarAI in April 2026, and this SugarAI CRM review covers Sugar Sell, the sales CRM that still sits under that brand. The second thing to know is the number nobody puts in the headline. Sugar

Agile CRM earns its money when a 3 to 15 person team needs contacts, email campaigns, light automation, and a ticket queue behind one login. It is the wrong purchase for teams that need modern reporting, published compliance evidence, or fast support on a cheap plan. The free plan covers 10 users. The official pricing

Close is a calling-first CRM, and its list price is the least interesting number on the invoice. Solo starts at $9 per user/month on annual billing, but the tier that makes the product worth buying for a team is Growth at $99 per user/month, and calling, SMS, and AI credits are billed separately from both.

Capsule CRM sells itself as a simple CRM, and for the right team it is. The harder question is which plan a small business needs once contacts, follow-up, and reporting get real, and the honest answer is not the entry price. Capsule is worth it for 1-to-5-person consulting, agency, and professional-service teams that want a

Insightly CRM earns its price when a won deal has to become a delivery project inside the same system. It is the wrong purchase when a team only needs a pipeline, a reminder, and a cheap seat. This Insightly CRM review is built from Insightly’s official pricing, product, API, onboarding, and security pages checked on