Freshdesk pricing runs $19, $55 or $89 per agent per month billed annually on Growth, Pro and Enterprise, or $23, $66 or $107 billed monthly. Freshdesk Omni, the multichannel edition, costs $29, $79 or $119 per agent per month annual ($35, $95 or $143 monthly). Prices are per agent, in USD on the US pricing pages, checked November 2026, before tax.
Quick pricing answer
Ten agents on Pro pay $55 x 10 x 12 = $6,600 a year billed annually, or $66 x 10 x 12 = $7,920 on monthly billing, a $1,320 difference.
An email team answering from one queue fits Growth; Pro is for intelligent routing or multiple SLA policies, and Omni for chat, social or phone.
The caveat: Freddy AI Copilot is not part of any plan price. It is an add-on paid on top of the Pro, Enterprise, Omni Pro or Omni Enterprise price, and Growth lists no Copilot add-on. A 14-day trial and a 6-month Free Program for two agents (Freshdesk only) come first.
In This Article (7 sections)
Freshdesk Plans and Prices Compared
Freshdesk sells seven plans, a Free Program plus three Freshdesk tiers and three Freshdesk Omni tiers, each paid tier priced per agent per month on two billing bases.
| Plan | Monthly billing | Annual billing | Best for | Main limitation |
|---|---|---|---|---|
| Free Program | $0 | $0 | two agents still evaluating | Freshdesk only; two seats; 6 months |
| Growth | $23 | $19 ($228 a year) | email-only teams | no routing, multiple SLAs or Copilot |
| Pro | $66 | $55 ($660 a year) | teams that route tickets by rules | Copilot is a $29 add-on; no sandbox or audit logs |
| Enterprise | $107 | $89 ($1,068 a year) | teams needing sandbox, audit logs, IP whitelisting | bought for governance, not volume |
| Omni Growth | $35 | $29 ($348 a year) | small teams on chat and social | no Free Program; Voice is a $15 add-on |
| Omni Pro | $95 | $79 ($948 a year) | multichannel teams needing routing | Copilot ($29) and Voice ($39) are add-ons |
| Omni Enterprise | $143 | $119 ($1,428 a year) | multichannel teams needing custom objects | Voice here is $69 per agent per month annual |
Sources: Freshdesk pricing, Freshdesk Omni pricing, Freshdesk help center on plans and billing, checked Nov 2026.
The annual column is the per-month rate billed annually, read November 10, 2026 in the US view.
Freshdesk vs Freshdesk Omni: Which Price Ladder Applies to You?
Use the Freshdesk rows if your customers write to you by email, and the Omni rows if they also reach you by chat, social media or phone. Freshworks describes Freshdesk as its email-first help desk and Freshdesk Omni as the multichannel platform that handles email, chat, social and more from one inbox; both are ticketing systems underneath.
The channel decision costs $29 – $19 = $10 per agent per month at the Growth tier, $79 – $55 = $24 at Pro and $119 – $89 = $30 at Enterprise on annual billing, before Voice.
What Each Freshdesk Plan Actually Gets You
Growth covers ticketing; Pro adds routing, multiple SLA policies and the Copilot add-on; Enterprise adds sandbox and audit logs; the Omni tiers add channels on the same steps, except that the Omni pricing page lists neither multiple SLA policies nor IP whitelisting.
| Feature | Growth | Pro | Enterprise | Omni tiers |
|---|---|---|---|---|
| Intelligent routing | Higher plan: Pro | Included | Included | Omni Pro and Omni Enterprise |
| Multiple SLA policies | Higher plan: Pro | Included | Included | Not listed on the Omni pricing page |
| Skill-based routing | Higher plan: Enterprise | Higher plan: Enterprise | Included | Omni Enterprise |
| Freddy AI Copilot | Not listed on the pricing page | Add-on: Copilot | Add-on: Copilot | Add-on: Copilot on Omni Pro and Omni Enterprise |
| Sandbox and audit logs | Higher plan: Enterprise | Higher plan: Enterprise | Included | Omni Enterprise |
| Allowed domains and IP whitelisting | Higher plan: Enterprise | Higher plan: Enterprise | Included | Not listed on the Omni pricing page |
| Custom objects | Not listed on the pricing page | Not listed on the pricing page | Not listed on the pricing page | Omni Enterprise |
Sources: Freshdesk pricing, Freshdesk Omni pricing, checked Nov 2026.
Freshdesk Free Program
Yes, Freshdesk can run free: the Free Program costs nothing for 6 months with two agent seats, on Freshdesk only, not Omni. Switching to it from a higher trial plan loses certain features and their configurations. A third agent ends it, and Growth annual for three agents is then $19 x 3 x 12 = $684 a year.
Freshdesk Growth
Growth costs $19 per agent per month billed annually ($23 billed monthly) and buys ticketing and a shared inbox, a customer portal with a knowledge base, out-of-the-box analytics, threads and tasks, roles and permissions, and the first 500 Freddy AI Agent sessions.
Until routing, multiple SLA policies, Copilot, a multilingual helpdesk, custom dashboards or external collaborators are needed, an email team can stay on Growth.
Freshdesk Pro
Pro costs $55 per agent per month billed annually ($66 billed monthly), and the $55 – $19 = $36 step over Growth costs ten agents $36 x 10 x 12 = $4,320 a year. It buys the multilingual help desk, custom dashboards and reporting, intelligent routing, multiple SLA policies, 5,000 external collaborators and the right to add Copilot.
Routing rules and SLA tiers earn their keep once tickets must reach the right agent without a supervisor and customers carry different response promises; my Freshdesk review covers how they work in practice.
My take
Growth to Pro is the upgrade I would weigh first, and I would make it on a trigger, not on size: the second SLA policy, or supervisors assigning tickets by hand each morning. A five-agent team still answering from one queue pays $36 x 5 x 12 = $2,160 a year extra for rules it has not written.
Freshdesk Enterprise
Enterprise costs $89 per agent per month billed annually ($107 billed monthly) and adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, and allowed domains with IP whitelisting. The $89 – $55 = $34 step over Pro is a governance purchase: 25 agents pay $34 x 25 x 12 = $10,200 a year more than on Pro; without a compliance need, stop at Pro.
Freshdesk Omni Growth
Omni Growth costs $29 per agent per month billed annually ($35 billed monthly) and buys omnichannel support, reporting and dashboards, and the Voice add-on option at $15 per agent per month annual ($18 monthly). A five-agent team adding chat pays $10 x 5 x 12 = $600 a year for the channel, before Voice.
If chat is your main channel, a chat-first tool may price lower than a help desk with chat added.
Freshdesk Omni Pro
Omni Pro costs $79 per agent per month billed annually ($95 billed monthly) and adds the multilingual help desk, advanced analytics, intelligent routing, external collaborators and a team availability dashboard. With the Copilot and Voice add-ons paid on top of the plan price, an agent costs $79 + $29 + $39 = $147 per month on annual billing. Multiple SLA policies are not on the Omni Pro card; confirm them in the trial.
Freshdesk Omni Enterprise
Omni Enterprise costs $119 per agent per month billed annually ($143 billed monthly) and is the only plan of the seven that lists custom objects, alongside Freddy AI Insights, skill-based routing, a sandbox and audit logs; Voice here is $69 per agent per month annual ($83 monthly).
Real Freshdesk Cost for 3, 10 and 25 Agents
At list prices before add-ons and tax, a year costs three Growth agents $684 billed annually, ten agents $6,600 on Pro or $9,480 on Omni Pro, and twenty-five agents $26,700 on Enterprise or $35,700 on Omni Enterprise.
The calculator takes your agent count, billing basis and must-have features, shows every plan side by side and names the cheapest that covers the need; it leaves out tax, regional prices and every add-on.
Freshdesk cost calculator
This calculator needs JavaScript. The scenario table below gives the same estimate for typical workloads.
Enter what you need. The calculator prices it on every plan at list prices and names the cheapest plan that covers it.
- List prices in USD from Freshdesk’s official pricing pages, checked Nov 2026. Tax and regional prices are not included.
- 12-month figures are 12 times the monthly cost at the billing you choose.
- A planning estimate at list prices, not a quote.
| Team size | Plan | Billing | Monthly equivalent | Annual total | Assumptions |
|---|---|---|---|---|---|
| 3 agents, annual | Growth | Annual | $19 x 3 = $57 | $19 x 3 x 12 = $684 | email only, no add-ons |
| 3 agents, monthly | Growth | Monthly | $23 x 3 = $69 | $23 x 3 x 12 = $828 | twelve monthly bills |
| 10 agents, email | Pro | Annual | $55 x 10 = $550 | $55 x 10 x 12 = $6,600 | routing; no Copilot |
| 10 agents, omnichannel | Omni Pro | Annual | $79 x 10 = $790 | $79 x 10 x 12 = $9,480 | chat and social; no Voice |
| 25 agents, email | Enterprise | Annual | $89 x 25 = $2,225 | $89 x 25 x 12 = $26,700 | sandbox and audit logs; no Copilot |
| 25 agents, omnichannel | Omni Enterprise | Annual | $119 x 25 = $2,975 | $119 x 25 x 12 = $35,700 | custom objects; no Voice, no Copilot |
Sources: Freshdesk pricing, Freshdesk Omni pricing, checked Nov 2026.
Freshdesk Free Trial, Free Program and Monthly vs Annual Billing
Every new account starts on a 14-day trial of the Enterprise plan with full feature access; after it you buy a paid plan or, on Freshdesk only, move to the 6-month Free Program, and an account that does neither is suspended.
Annual billing cuts each tier’s price by about a sixth: Pro’s $55 against $66 billed monthly. Admin > Plans and Billing also offers quarterly and half-yearly cycles, but the pricing pages publish only the monthly and annual rates.
| Plan | Saving per agent per year on annual billing |
|---|---|
| Growth | ($23 – $19) x 12 = $48 |
| Pro | ($66 – $55) x 12 = $132 |
| Enterprise | ($107 – $89) x 12 = $216 |
| Omni Growth | ($35 – $29) x 12 = $72 |
| Omni Pro | ($95 – $79) x 12 = $192 |
| Omni Enterprise | ($143 – $119) x 12 = $288 |
Sources: Freshdesk pricing, Freshdesk Omni pricing, both billing views, checked Nov 2026.
The “Save 20%” label on the toggle is right only as the monthly premium: Pro’s $66 is 20% above $55. Read as a discount off the monthly bill, Pro’s $11 off $66 is 16.7%.
For a seasonal desk that staffs up for three months, monthly billing on Growth costs $23 – $19 = $4 per agent per month more and avoids nine idle months, so the premium is the better buy.
Upgrades, Downgrades and Cancellation
Adding agents or upgrading takes effect at once and is charged pro rata for the rest of the billing cycle. A plan downgrade or cancellation waits until the term ends, with no cancellation fee.
Removing agent seats is charged pro rata too, and the lower cost applies once the extra agents are removed from the account. An annual term therefore holds you to the plan, not the seat count: start on the lower plan you are sure of.
Extra Freshdesk Costs to Consider
Six published extras sit outside the per-agent price: Copilot, extra AI Agent sessions, the Voice add-on on Omni, day passes, connector app tasks and MCP actions, plus taxes.
| Cost type | Pricing basis | Notes |
|---|---|---|
| Freddy AI Copilot | add-on: $29 per agent per month billed annually, $35 billed monthly, on top of the plan price | Pro, Enterprise, Omni Pro and Omni Enterprise; any number of agents |
| Additional AI Agent sessions | $49 per 100 sessions after the one-time 500 free sessions | packs expire with your payment cycle |
| Voice add-on | $15, $39 or $69 per agent per month annual ($18, $47 or $83 monthly) by Omni tier | call usage priced separately on the Call-rates page |
| Day passes | per pass, priced by plan | the six plan prices are listed below |
| Connector app tasks | $80 per 5,000 tasks | consumed when pre-built connector apps are used |
| MCP actions | $15 per 1,000 actions | listed on every plan |
| Taxes | excluded from subscription charges unless stated | sales, use or value-added tax by jurisdiction |
Sources: Freshdesk pricing, Freshdesk Omni pricing, Freshdesk help center on plans and billing, checked Nov 2026.
The line that reshapes a budget is the Copilot add-on: paid on top of the plan price for all ten agents of a Pro desk, it adds $29 x 10 x 12 = $3,480 a year, so Pro plus Copilot, $55 + $29 = $84 per agent, costs $84 x 10 x 12 = $10,080 against $6,600 without it. Voice is the Omni equivalent: ten Omni Pro agents on the phone add $39 x 10 x 12 = $4,680 a year, before call charges.
Freddy AI Copilot and AI Agent Sessions
Copilot is a per-agent license you can assign to any number of agents; AI Agent is metered per session. A session is one interaction between an end user and an AI agent: a 72-hour window from the customer’s first email, or 24 hours from the start of a chat.
Pricing note
The 500 free sessions are granted once per account on Growth, Pro and Enterprise, not per month or per renewal; after that, 1,000 sessions cost 10 x $49 = $490, and a pack bought on a quarterly cycle expires with that quarter whether or not it was used.
License Copilot only for the agents who draft the most, and size session packs from ticket volume; see the guide to AI customer service workflows.
Day Passes, Voice and Integration Usage
Day passes are priced per pass, by plan:
- Growth: $2 per pass
- Pro: $7 per pass
- Enterprise: $12 per pass
- Omni Growth: $5 per pass
- Omni Pro: $10 per pass
- Omni Enterprise: $15 per pass
Day passes are not available for Freddy AI Copilot. Neither pricing page states what a pass grants, so confirm its terms in your account before weighing one against a seat.
Voice call usage is billed on top of the seat, on Freshworks’ Call-rates page.
Which Freshdesk Plan Should You Buy, and Is It Worth It?
Buy Growth annual if your team answers email from one queue and needs no routing, and Pro once routing, multiple SLA policies or Copilot matter. Buy an Omni tier only when customers actually use chat, social or phone, Enterprise only for sandbox, audit logs or IP rules, and Omni Enterprise for custom objects.
| Your needs | Plan to consider | Why | Main limitation |
|---|---|---|---|
| Two agents evaluating a help desk | Free Program | $0 for 6 months with two seats | Freshdesk only; two seats |
| Email from one queue, no routing rules or second SLA | Growth, annual | $19 per agent per month covers the job; no upgrade needed | no Copilot; routing and multiple SLAs start on Pro |
| Tiered customers or rule-based assignment | Pro, annual | intelligent routing and multiple SLA policies for $55 per agent per month | sandbox, audit logs and skill-based routing wait on Enterprise |
| Agents who should draft with AI | Pro plus Copilot | Pro’s $55 plus the $29 Copilot add-on = $84 per agent per month annual; the add-on can go to a subset | no Copilot add-on is listed for Growth |
| Customers on chat, social or phone | Omni Growth or Omni Pro, plus Voice for phone | $29 or $79 per agent per month annual; Voice $15 or $39 on top | no Free Program; call usage billed separately |
| Compliance, change control or custom data models | Enterprise or Omni Enterprise | sandbox and audit logs; IP whitelisting on Freshdesk Enterprise; custom objects on Omni Enterprise | $89 or $119 per agent per month annual |
Sources: Freshdesk pricing, Freshdesk Omni pricing, checked Nov 2026.
Freshdesk is worth it when the plan matches the trigger. Growth at $228 per agent per year buys what an email desk uses daily, and Pro at $660 per agent per year is fair for a desk that will write routing rules and SLA tiers.
It stops being worth it when AI or channels are the reason to buy. The Copilot add-on, $29 on top of Pro’s $55 (both billed annually), adds 53% to the seat, and Omni raises the seat price at every tier, before Voice. An AI-first or chat-heavy desk should price the whole stack, not the headline $19.
Who should skip Freshdesk: a team that needs a free plan beyond 6 months or more than two free seats. A phone-first desk should price Voice at $39 to $69 per agent per month billed annually, plus call rates, against a dedicated phone tool before buying. For a rival’s seat prices, see my Zendesk pricing guide.
A wider shortlist of help desk software ranked by their AI fees covers the chat-first and budget cases.
My take
My recommendation for a support lead with five to ten agents on email: write your first routing rule during the 14-day Enterprise trial, then buy Growth annual if the desk runs fine without it, or Pro if it does not.
How I Verified Freshdesk Pricing
Every price here comes from the Freshdesk and Freshdesk Omni pricing pages on freshworks.com, read on November 10, 2026 for the US region in USD on both the annual and the monthly toggle, and from the Freshdesk help center’s plans and billing article. Totals are list price x agents x 12 months, calculated here, not quoted by Freshworks, before add-ons and tax. Neither pricing page states what one day pass grants; the plan gates decide the recommendation.
Freshdesk Pricing FAQ
How much does Freshdesk cost per year?
One Freshdesk agent costs $228 a year on Growth, $660 on Pro and $1,068 on Enterprise when billed annually, and $23 x 12 = $276, $66 x 12 = $792 or $107 x 12 = $1,284 when billed monthly. One Freshdesk Omni agent costs $348, $948 or $1,428 a year on annual billing.
Is Freshdesk free?
Freshdesk can run at no cost for 6 months through its Free Program, which gives two agent seats to Freshdesk customers, not Omni, and is built for small businesses still evaluating. An Account Admin joins it under Admin > Plans and Billing by clicking Switch plan and choosing the Free Program.
Does Freshdesk charge per agent or per user?
Per agent: each paid plan is charged on the number of agents in the account, whichever billing cycle you choose.
