How to Choose Knowledge Base Software (2026): Checklist, Rubric, and Trial Plan
How to choose knowledge base software effectively in 2026 comes down to four steps: (1) define your primary use case (support deflection, internal wiki, product docs), (2) use a checklist to filter non-negotiable requirements, (3) compare vendors with a weighted scoring rubric, and (4) run a 14–30 day trial to validate search, permissions, workflows, integrations, […]
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