SaaS Software

ActiveCampaign is a marketing automation platform that combines email marketing, CRM, and sales automation in one system. It’s designed for small to mid-sized businesses that need more than basic email campaigns but aren’t ready for enterprise-level complexity like Salesforce or HubSpot’s full suite. Best for: Growing businesses, eCommerce stores, B2B companies, and marketing agencies that […]

If you’re evaluating customer service software in 2026, you’ve likely landed on Zendesk—one of the most established names in the help desk and omnichannel support space. But is Zendesk worth it in 2026, especially with rising per-agent costs, AI add-ons, and a crowded alternatives market? This Zendesk review is written for support leaders, CX ops

Last Updated: January 2026 In this Freshdesk Review, we take a practical, experience-based look at Freshworks’ customer support software, covering core features, pricing tiers, Freddy AI capabilities, real-world pros and cons, and how Freshdesk compares to competitors like Zendesk, Zoho Desk, Help Scout, and Intercom. Rather than repeating marketing claims, this review focuses on how Freshdesk performs in real support environments—from small